Fair Trade Palestinian Crafts

CONTACT US

If you have any questions about anything - wholesale, orders, press or just to say hello please contact us using the form below.

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HADEEL STORE

Hadeel
123 George Street
Edinburgh
EH2 4JN
0131 225 1922

ORDERING INFORMATION

Sales Tax (VAT): Only customers in the EEC need to pay the 20% VAT. If, for example, you order from the USA, the price of the item will be 20% less than shown on the website. This will be shown as 0% tax in the payment area. You may of course be liable to pay an import duty to your country of origin.

Confirmation and completion: You will receive an email confirming that we have received and are processing your order. Again, we will notify you when we have sent the order, which we aim to do within 3 days of payment being received, although in busy periods this may be longer.

Returns: If for any reason you are unhappy with an item you have purchased from Hadeel then you can return it with receipt within a month of purchase, in new condition and we will either replace, exchange or issue a credit note (good for twelve months from date of issue), as appropriate. If goods are faulty or do not meet specifications, Hadeel will pay the postage.

NOTES ABOUT PRODUCTS

Embroidered products in the main are washable; the thread is DMC which will not fade or run. Wash as wool, with cool water. Size of embroidered items may vary slightly because each piece is hand made and finished.  Counted cross stitch means finished size depends on the density of the weave of the fabric. It is not always possible to get materials woven at consistently the same tightness.

Copyright © 2017 Hadeel.
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