Fair Trade Palestinian Crafts



Website Administrator: Job Description


Job Title:                         Website Administrator

Location:                         123 George Street, Edinburgh EH2 4JN

Accountable to:                Retail Manager

Hours Per Week:                 Part-time, Temporary (6 months) –16 hours per week, over 2                                          days

Salary:                            £8.25 per hour

(This post could become permanent if funding becomes available.)


Main Purpose of Job:

The Website Administrator will be responsible for developing and maintaining a professional website and a complete online shopping experience for our customers.


Key Responsibilities:


Online Sales


Provision of online web sales from initial order to dispatch, including dealing with customers, taking payments, invoicing, packing and dispatch. 


Delegate and supervise tasks to volunteers where appropriate.


Increase online sales by organising regular promotions and features on the website.


Ensure goods shown on website are in stock, that colours specified are available, and provide regular updates of stock availability on the website.


Develop an awareness of Hadeel’s suppliers and the complex issues they face in exporting their products. 


Provide regular updates on website with photographs of new products.


Utilise social media to generate sales and create relationships with existing and potential on-line shoppers.


Support and assist with the new website design and development.  Training will be provided, as required, for the post holder.




Provide regular reports on sales and stock levels to the Retail Manager.


Liaise with other members of staff to provide the necessary level of customer service.


Attend staff meetings where appropriate.



Provide sales cover in the shop, which is required of all staff members.


Keep storage room/area as tidy as possible.


Any other reasonable duties required by the Retail Manager or Council of Hadeel to meet the ongoing needs of the business.


Person Specification





Retail experience



IT skills, including experience of dealing with online retail sales



Social media experience



High level of communication and presentation skills



Moderate to high level of numerical skills



Moderate to high level of planning and organizational skills



Web design skills



Interest in Fair Trade



Ability to work as part of a team consisting of volunteers and people with different cultural backgrounds



Flexible, adaptable and supportive





Information on Hadeel and its work can be found on its webpage at www.hadeel.org


Palcrafts: Scottish Charity No. 033983


Copyright © 2018 Hadeel.
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