Frequently Asked Questions

You can always call us on 0131 225 1922 or email
Please don’t hesitate to pick up the phone or email us if you have any questions but we hope some of the following Frequently Asked Questions might help too.

What does Hadeel mean?

Hadeel is Arabic for the cooing of a dove.

Why should I buy from Hadeel?

Hadeel is a Fair Trade shop which aims to provide a sustainable source of income for craftspeople working with social enterprises in the West Bank, Gaza, as well as one in the Galilee and another in the Negev. Our work also helps to sustain infrastructures, as many of the producer groups also provide health, education and emergency services in their communities which lack any form of local government which might do this.

Hadeel is owned by the Scottish charity Palcrafts. Any surplus we make on sale of goods is gift aided to Palcrafts which distributes small development grants to our producers. In the past we have provided items such as a digital camera, a computer, a printer, storage equipment, a laminating machine, English and computer literacy courses, an industrial sewing machine and 2 electric carding machines. We also organize educational tours to our producer groups and disseminate product information to customers and other interested people.

Is Hadeel a charity?

Yes, Hadeel (UK) is a social enterprise operated by Palcrafts (UK) Limited, Scottish Charity No. 033983

Where can I find out about delivery and returns?

Please read our Delivery and Returns information.

Can I wash Hadeel products?

Embroidered products in the main are washable; the thread is DMC which will not fade or run. Wash as wool, with cool water. Size of embroidered items may vary slightly because each piece is hand made and finished. Counted cross stitch means finished size depends on the density of the weave of the fabric. It is not always possible to get materials woven at consistently the same tightness.

Where is your shop?

Hadeel is at:

123 George Street
Edinburgh, EH2 4JN

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How can I get in touch with you?

Please phone us on 0131 225 1922, or email